Do you charge Sales Tax?

Yes, we do. Sales taxes are determined by the location your order is shipping to.

Do you ship overseas?

As we are a small start up company, we do not ship overseas just yet. However, we are looking forward to adding this feature to our brand in the future.

What do I do if something is missing from my order?

If an item is missing from your order, please contact our Customer Service Team at info@putmeonbrand.com within 3 business days of receiving your package. Please include your Order # and which item was missing from your order.

What if I need to modify my order?

Please send us an email immediately after purchasing as our warehouse processes orders immediately info@putmeonbrand.com.

An item I want is sold out. When will it become available again?

Subscribe to our email and SMS. We will let you know the second your size is back in stock!

Need extra help?

We’ve got you covered. Simply get in touch, and a team member will respond within 48 hours. Contact customer support info@putmeonbrand.com.

Do you restock products?

Yes we do re-stock. However we are very limited with re stocking a drop so please sign up to our newsletter so you are notified immediately when your favorite item is back in stock!

Is Put me on brand available at other retailers?

Yes, Put me on brand is available to retailers, only domestically as of right now. If you are a boutique looking to wholesale Put me on, please find the application for wholesale partnerships linked here.

 How long will my order take to arrive?

Once packages leave our facility, they are in the hands of the respective shipping carrier. Please use the tracking number provided in your shipping confirmation email for estimated delivery times. Due to COVID-19, shipping carriers across the globe are experiencing shipping delays. Sign up for text or email updates via the carrier’s website to receive all updates on the whereabouts of your order.

 Do you offer express shipping?

At this time, we do not offer express shipping. Orders will ship within 5-7 business days after your order has been placed.

How are orders shipped?

All orders are shipped using 3rd party couriers. You will receive a shipping confirmation email with a tracking number once your package has been packed out stating the courier used.

I put in the wrong shipping address for my order, how do I change it?

Once an order has been placed, our system will not allow us to update your shipping address. To change the delivery location of your package, please reach out to the respective courier immediately after you receive shipping confirmation and request that they re-route your package to the correct address.

My order says delivered but I don’t have it?

if your order has been marked as delivered, but you are not able to find it: 1) Check that the shipping address that you entered at checkout matches your correct location. 2) Check with your neighbors to see if they have received it by mistake. 3) If  you are still not able to locate your package, please email us at info@putmeonbrand.com to see how we can help. While we are not held liable     for lost or stolen packages after they have left our warehouse, we will do our best to help track down the package for you.

What do I do if one of my items is damaged?

If you have received a damaged item in the mail, please visit our Returns Portal within 14 days of your order being delivered. Here, you will enter your Order # and shipping zip code to process your return. After entering your reason for return or exchange, a shipping label will be automatically generated for you. Note: For inquiries about items purchased directly from our website, please reach out to info@putmeonbrand.com if you have additional inquiries. For items purchased anywhere else, please reach out to the respective third-party vendor’s team for all policy or quality inquiries (including returns, damages, defects, or refunds).

What do I do if my item does not fit?

If your item does not fit and you are located domestically, please visit our Returns Portal to process a size exchange for eligible items.